If you are unable to find the answer to your question(s) below, and need immediate assistance, please use our customer support contact form located here. During business hours, response times are approximately 1 hour or less. During weekends and holidays response times may take longer. We appreciate your patience.
Payments and Purchasing
Once you’ve sent your payment we will continue to process your order, if we’ve received your payment by 12:00pm(PST) your package will be shipped out that day, otherwise, your package will be shipped out the next business day.
Budcheapcanada.co is a long term business, not a short term scam. We are more interested in gaining a long term customer, rather than a quick profit. We have built a reputation for being honest and reliable. By using Interac e-transfer and with the payment options we will be integrating in the future, you can feel secure that all payments are accountable. Banks have put budcheapcanada.co business through proper identity, credit, and business confirmations. In addition you can always contact us for support.
On your Thank You Page after you checkout you will receive instructions on what information you need. We have made it easier for you by automatically filling in your order number in the instructions so you do not have to search for it anymore.
Order Number: XXXXXX
(Your order number will be displayed in your order confirmation email and on your Thank You page after you place an order)
On your Thank You Page after you checkout and in your confirmation email, you will receive exact instructions on setting your answer. Each answer is unique every time you order for extra security, anyone that may have retrieved your transfer email by mistake will need to know the unique answer.
You can now find payment information after you have ordered on your Thank You page, as well as in your order confirmation email. Please read your instructions carefully after you have ordered.
You can contact customer support 24/7, as well as requesting live chat assistance during our business hours.
The email to send payments to can now be found after checkout and in your order confirmation email.
At BudCheapCanada we always try our best to be thorough and accurate in our order processing. If you experience any sort of issue with payment or a delay of any kind, please contact our customer support and we will resolve the issue immediately.
If we notice that your e-transfer amount is incorrect we will not deposit your transfer and inform you first. You can always cancel your e-transfer and re-send a new one, in some cases if we have accidentally deposited your transfer and it was for an amount more than your order, we will send back the difference, or, we can give credit you in BC Bucks that will equal the difference. If your payment was for less and we deposited the amount, we will ask that you send the difference in another e-transfer, before we send your package.
Currently, we do allow guest checkout, however, we will require all users to verify age first.
No, you do not need a medical license. However, if you are a medical user and you are a registered member, we will help you find the best medication we offer on our site. For medical guest users, unfortunately, you will purchase at your own risk.
Budcheapcanada.co requires all customers to be 19 years of age or older to purchase here, no matter what province you live in. This is to insure that we cover all age restrictions from province to province.
Shipping and Packages
If you did not receive a tracking number or my tracking number does not work contact us immediately and we will track down the issue. Go to our contact page.
Budcheapcanada.co offers Canada Post Xpress Post for shipping packages. The estimated delivery time is usually between 1-2 business days to Western Canada and 2-3 business days to Eastern Canada. We cannot however, control any delays caused by Canada Post.
- Check this link HERE to see Canada Post Xpress Post delivery time estimates.
- We offer free shipping on all orders totalling over $200
If you have opened your package and it is the incorrect products, we ask you to do a few things.
- Check your Invoice. The Invoice slip will have an order number and the list of items in the package. If this is a different order number than yours, please contact us immediately. We will do our best to resolve the problem in a timely manner.
- For quality control purposes, we take photos of each order, and the contents within, to ensure accuracy.
- If any items are damaged, or missing from your order, please contact us at [email protected], and our customer service will assist you.
If your Canada Post tracking number has stated that your package has been delivered and you have not received it, please contact us at [email protected] and we will work with you and try our best to help you locate it.
Note that our policy states that if your tracking number shows that it has been delivered, it is not guaranteed that we will replace your parcel. However, in an act of customer service, we will try our best to resolve the issue. Please keep in mind that patience and manners would be appreciated when resolving such issues.
We also suggest not being rude to your Canada Post workers as well, as this could cause issues, considering the nature of this product.
Thank you for your understanding.
If you have entered the wrong shipping info contact us immediately, you can always edit your order follow this link, we will try to catch your package before it goes out the door. However, if your package has been shipped out, unfortunately there is nothing we can do.
We ask that you please double, and even triple check your billing but especially your SHIPPING address. This also includes checking for an accurate email.
If you have made an error in your shipping details, please contact us immediately at [email protected] Failure to notify us right away of any changes, may result in your package being delivered to the wrong address.
Our packing methods are done in such a way that we eliminate odour while protecting your product. All items are double Vac sealed and then placed in a non transparent mail slip bag to help give them a discreet appearance. This is done to benefit the customer and our business.
If you have sent payment on any weekday before 12:00pm PST, you order will be shipped out the same day. If we receive payment after 12:oopm PST or on a weekend/holiday, it will ship out the next business day.
If you did not receive a tracking number, or your tracking number does not work, contact us immediately and we will assist you the best we can. Go to our contact page or email us at [email protected]
- If you did not receive a completed/shipped email please contact us to let us know.
- If you received the completed/shipped email without a tracking number please contact us and we will manually send it to you.
- Our tracking numbers can go out anywhere between 3:00-6:00pm (PST).
- We offer free shipping on orders over $200
Now you have the option to select Free Signature during checkout.
Privacy and Security
All of your personal information starts with SSL encryption across our website. When you submit your information through any of our forms it is encrypted through the https protocol. You check to see if a website is secured by viewing the URL bar of a site and where it says “https” “secure”, will let you know that a website is encrypted.