General Help and FAQ’s

General Help and FAQ's

If you are unable to find the answer to your question(s) below, and need immediate assistance, please use our customer support contact form located here. During business hours, response times are approximately 1 hour or less. During weekends and holidays response times may take longer. We appreciate your patience.

Payments and Purchasing

I sent payment, now what?

If we’ve received your payment by 12:00pm(PST) your package will be processed and shipped out the same day, otherwise your package will be shipped out the next business day. Once you’ve sent your payment and it has been confirmed, we will start processing your order. We do not process orders on weekends and statutory holidays, in these cases processing will resume the next business day.

How can I trust your site with payment? believes that gaining a long term customer is more important than making a quick profit. We have built a reputation by exercising good business practices and operating with integrity. By using Interac e-transfer and a business bank account, we ensure the security of the consumer. You can rest assure that you are in good hands when you shop at

What should I set my security question as?

You will receive payment detail instructions two ways after you have completed a checkout.

  1. Your Thank You Page after checking out details everything thoroughly.
  2. You will also receive the same details in your order confirmation email sent to you.

I sent payment over the weekend, what will happen?

If you have ordered over the weekend and sent payment, your order will be set to PROCESSING, and will be sent out the next business day. We may deposit your e-transfer over the weekend, in which case you will receive a email that confirms successful payment. If you have any questions during this time period, our customer service can be contacted 7 days a week to assist you.

I have never used Interac E-Transfer, what can I do?

Interac E transfer is very easy to use and will not take much effort to learn. The best way to learn about Interac E Transfers is to either call your banking institution to request instructions, or search for instruction in your online banking account page. If you have any difficulty with this you can also email us at for assistance.

What email should I send payments to?

This information is provided to you at check out.

I have sent payment, it has been deposited by you and it's been days?

It is a possibility that our packing department made an error, if this is the case contact us via email and we will correct the problem promptly. In the event of an error made by us and/or our team, we will always work hard for a fair solution.

I sent the wrong amount, what next?

You can always cancel your e-transfer and re-send a new one, if we have accidentally deposited your money and it’s for more than your order, we will send back the difference, or, we can offer credits that will equal the difference. If you happen to accidentally send less than stated on your bill, we will hold the order and arrange with you to complete the payment.

Do I need a medical license?

No you do not need a medical license. However if you are a medical user and you are a registered member, we will help you find the best medication we offer on our site. For medical guest users, unfortunately you will purchase at your own risk.

Do you allow guest checkout?

Currently we do allow guest checkout, however we will require all users to verify age through our secure ID verification process.

What is your age restriction? requires all customers to be 19 years of age or older across Canada. This is to insure that we cover all age restrictions from province to province.

Shipping and Packages

I did not Receive a tracking number.

If you did not receive a tracking number or my tracking number does not work contact us immediately and we will track down the issue. Go to our contact page.

The tracking number in my email doesn't work.

If you did not receive a tracking number or my tracking number does not work contact us immediately and we will track down the issue. Go to our contact page

I made a mistake in my shipping details.

If you have entered the wrong shipping info contact us immediately, you can always edit your order follow this link, we will try to catch your package before it goes out the door. However, if your package has been shipped out, unfortunately there is nothing we can do.

How is my product packaged?

All packages are discreetly packed and double vacuumed sealed without any smell.

How long will it take to get my package?

Please check this link HERE for Canada Post Xpress Post delivery times.

When will my order be shipped?

If you have sent payment on any weekday before 12:00pm PST, you order will be shipped out the same day. If we receive payment after 12:oopm PST or on a weekend/holiday, it will ship out the next business day.

How do I request a signature for my package?

On the shipping options of the checkout page select the Xpress Post Signature option.

I did not receive my package, what should I do?

If for some reason your package was seized or stolen you can contact us and we will try to figure out the issue, otherwise please read our refund policy HERE.

My package arrived but it's not what I ordered.

Please refer to your invoice to double check if anything is incorrect. We conduct multiple checks during the packing process to reduce errors. In the case that a mistake was made, please contact us right away and we will resolve the issue promptly.


Where does your product come from?

British Columbia

Privacy and Security

How is my personal information protected?

All of your personal information starts with SSL encryption across our website. When you submit your information through any of our forms it is encrypted through the https protocol. You check to see if a website is secured by viewing the URL bar of a site and where it says “https” “secure”, will let you know that a website is encrypted.

Do you share my personal info?

Our privacy policy states that we will in NO way, shape, or form share your personal information.

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